Privacy Policy

Introduction

CreekShadow ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at creekshadow.sbs, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. By accessing and using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Site, or otherwise when you contact us. The personal information we collect may include:

• Full name
• Email address
• Phone number
• Mailing address
• Travel preferences and interests
• Payment information (for booking purposes)
• Travel documentation information (passport details, visa information, etc.)
• Special requirements (dietary, medical, accessibility needs)
• Any other information you choose to provide

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages you view
• Time and date of your visit
• Time spent on pages
• Other statistics

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

We use the following types of cookies:

• Essential cookies: These cookies are essential to provide you with services available through our Site and to enable you to use certain features. Without these cookies, the services you have asked for cannot be provided.
• Functionality cookies: These cookies allow our Site to remember choices you make when you use our Site, such as remembering your language preferences, search settings, and login information. The purpose of these cookies is to provide you with a more personal experience.
• Analytics and performance cookies: These cookies are used to collect information about traffic to our Site and how users use our Site. The information gathered does not identify any individual visitor. The information is aggregated and anonymous.
• Marketing cookies: These cookies are used to deliver advertisements relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of marketing campaigns.

How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, operate, and maintain our Site and services
• Process and complete transactions, and send related information including travel confirmations and invoices
• Respond to your inquiries and fulfill your requests
• Personalize and improve your experience on our Site
• Send administrative information, such as updates to terms, conditions, and policies
• Send promotional communications, such as special offers, newsletters, and marketing materials
• Monitor and analyze usage and trends to improve your experience with our Site and services
• Notify you about changes to our services
• Protect the security and integrity of our Site
• Comply with legal and regulatory requirements

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Travel Partners

To facilitate your travel arrangements, we may need to share your personal information with third-party travel partners, including hotels, airlines, tour operators, ground handlers, and other service providers necessary to complete your booking.

Marketing Communications

With your consent, we may share your information with third parties for marketing purposes, as permitted by law.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

Online Postings

When you post comments, contributions, or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-Party Websites

Our Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information, including:

Access

You have the right to request copies of your personal information. We may charge you a small fee for this service.

Rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

Erasure

You have the right to request that we erase your personal information, under certain conditions.

Restriction of Processing

You have the right to request that we restrict the processing of your personal information, under certain conditions.

Object to Processing

You have the right to object to our processing of your personal information, under certain conditions.

Data Portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at [email protected].

California Privacy Rights

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: